Runtime GTM brain

category

market profile

• text: Payments and fintech operations involve cross-system investigations where approvals and audit evidence matter.
• text: Runtime pairs a configurable agent platform with forward-deployed engineers to implement operational workflows.

personas

• title: Head of payment operations
  pains:

  • Bank requests, returns, and exceptions require manual checks across ledgers and portals.
  • Growth increases workload faster than the operations team can scale.
• title: Risk and compliance leader
  pains:

  • Reviewing merchant risk involves collecting evidence from multiple systems.
  • Automated actions require permission boundaries, approvals, and an audit trail.
• title: Fintech engineering or security leader
  pains:

  • Sensitive financial data cannot be handed to an uncontrolled third-party agent.
  • Legacy portals and APIs complicate reliable workflow integration.

icp

• text: Fast-growing fintechs, payment companies, banks, and lenders with recurring transaction operations and documented procedures.
• text: Organizations with risk, compliance, and payment teams that need scoped access and human approval for sensitive work.
• text: Financial institutions able to sponsor cloud or self-hosted deployment and operational integration with an implementation engineer.

message pillars

• text: Convert existing procedures into specialized agents.
• text: Work across APIs and older systems.
• text: Retain human control over sensitive actions.
• text: Deploy near sensitive data.

objections

• objection: Can we trust agents with money movement?
  response: Start with read-only investigation and require human approval for sensitive actions; review evidence and access configuration with risk owners.
• objection: Our systems and data are too sensitive to connect.
  response: Runtime describes customer-cloud and self-hosted deployment options with role-based access; validate the security design for the specific workflow.
• objection: We lack capacity to build an AI rollout.
  response: The company offers a forward-deployed engineer to implement an initial workflow with agreed success measures.

competitors

• name: Sardine
  website: https://www.sardine.ai/
  why: Automates financial crime and fraud operations, overlapping Runtime's risk workflows.
• name: Fiserv
  why: Its agentOS offers banking agents spanning risk, reporting and reconciliation.

keywords

• AI agents payment operations
• fintech risk operations automation
• banking operations AI agents
• payment exception handling automation
• KYB review automation
• financial services agent audit trail

voice

• technical
• operational
• assurance-oriented

signals

• text: A fintech is scaling transaction volume and hiring payment or risk operations staff.
• text: A team has documented repetitive SOPs involving bank requests, payment exceptions, or risk reviews.
• text: Security demands private cloud deployment and approvals for sensitive actions.

stack

• AWS
• Google Cloud
• Azure
• Slack
• Microsoft Teams

hiring

• Founding AI Ops
• Forward Deployed AI Engineer

pricing

motion

channels

• SEO
• LinkedIn
• X
• GitHub

confidence

Founders

• name: Gus Trigos
  title: Founder/CEO
  role: CEO
  bio: Gus Trigos is CEO and co-founder of Runtime, the agent harness for payment and risk teams. Runtime powers some of the fastest-growing fintechs in the world like Rain and Finix. He's a two-time YC founder, previously co-founding Mentum (acquired by Nuvocargo), and started his career as a quant at BlackRock's AI Quantitative Investment Group.
• name: Carlos Volante
  title: Founder
  role: Founder
  bio: Carlos is the co-founder and CTO of Runtime, with a track record of scaling high-volume financial infrastructure at Modern Treasury, Finix, and Hulu. His experience spans billions in transaction volume, near-perfect uptime, and billing systems for tens of millions of users.